I Installed A Chat Bot On My Website
Chat Bots are becoming incredibly popular and they're at the point now where they are becoming cost effective enough that they're easily accessible to smaller business owners.
We've talked about it briefly on Super Boothers - The Photo Booth Business Podcast. Whenever we originally had the discussion, I remember it as if it was something incredibly far fetched, almost something out of the Jetsons.
I decided to do a complete overhaul of my website. Something I haven't done from scratch in a very long time. I kept finding that the website wasn't currently representative of all the photo activations I have done. It was just a random smattering of events i've done previously with no rhyme or reason. I thought what better way to bring my business persona into the now with a chat bot!
I've previously used LIve Chat and found it to be a little time consuming, or random chats would come in at the most inopportune time. Hopefully this chatbot will be able to assist potential clients get the quick answers they need without necessarily me having to stop my day to answer questions.
All it really took was just exploring the Live Chat interface and that led me to the integrations that have been updated since I last used the software. I watched the rather short tutorial and was just able to start playing with it. I found it rather easy to use, once you learn to think how the interface is designed. After that it was a piece of cake!
You're essentially able to create scripts and scenarios that the bot will follow. You can have the bot automatically welcome your guests to begin conversation. The responses can be randomized to make for a more realistic chat operator.
A series of responses are created to be able to help your guests with their most common questions. The feature that I enjoy the most is the training feature. I have my bot currently set to answer easy questions like availability and pricing which are the most common questions I get.
As it stands right now, if a guests wants to inquire about a date, it has the automatic response of redirecting them to the check a date/availability form. I could continue the conversation and ask them more in depth questions like, how many hours they are looking for, what experience they would like or what the location of their venue is.
Whenever a user inputs something the bot doesn't recognize, you can set it to create a fallback action. You can ask for the customer to rephrase, or in my case, I have it send to a live person. After the fact, you can "train" the bot to know what to do the next time it gets a similar response.
I am going to keep up the chat bot for two weeks, see how it does and what it learns and then I will update this post with the results!